Context
Who is Wendo Coffee Bistro?
Wendo Coffee Bistro is a growing café and restaurant chain based in Nyeri, Kenya. Founded by Gideon Kamau and his co-owner, Wendo started as a single location and expanded to two branches on the strength of its food, atmosphere, and community in Nyeri town.
By the time Gideon came to Lobster Technologies, Wendo was scaling — but the operations hadn’t scaled with it. They were managing two busy branches the way they’d always managed one: manually, with paper, WhatsApp, and end-of-day tallies. It worked. Until it didn’t.
The Problem
Running manually
while growing fast.
No visibility without being present
Gideon had to physically visit each branch to know what was happening. Revenue figures came at end of day, by phone. Mistakes weren't caught until they became losses.
Orders and payments were all manual
Tables were tracked on paper. M-Pesa payments were reconciled manually. When it got busy, things got lost — orders, payments, stock.
No data to make decisions with
Which menu items were most profitable? Which branch was underperforming? Which hours needed more staff? Gideon had instincts. He didn't have data.
The results
Numbers that
actually mean something.
In Gideon’s words
“Lobster took the time to understand exactly how we operate — then built a system around it. Managing our branches is a different experience now. Every decision we make is backed by real-time data, right at our fingertips.”
☕
Director
Wendo Coffee Bistro · Nyeri, Kenya
Want this for your business?
Your operation deserves a system
built around it.
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